Cookie Policy

Cookie policy

This policy explains how Fenela Mode uses cookies and similar technologies on fenelamode.com. Fenela Mode is operated by SANDS WEAR LTD, company number 17300632, registered in England and Wales, with registered office at 15 Broster Avenue, Keighley, BD22 6JH, United Kingdom. For privacy questions, contact info@fenelamode.com.

This policy should be read with our Privacy Policy. Where the law requires consent, we do not intend to store or access non-essential cookies on your device before you have made a positive choice.

1. What cookies are

Cookies are small text files stored on a browser or device when a website is visited. Similar technologies include pixels, tags, local storage, software development kits and identifiers that recognise a browser or device or record interactions. In this policy, “cookies” includes those similar technologies where appropriate.

2. Who sets cookies

First-party cookies are set by Fenela Mode or by technology acting directly for our website. Third-party cookies are set by another organisation whose service appears on the site, such as a payment provider, analytics service, advertising platform, fraud-prevention provider or embedded content service.

3. Categories we may use

Strictly necessary cookies

These are required for the website and requested services to operate. They can support functions such as navigation, basket contents, checkout, account security, fraud prevention, load balancing, privacy choices and payment processing. Because they are necessary to provide the service or transmit a communication, they generally do not require consent. Blocking them through browser settings may prevent parts of the site from working.

Preference and functionality cookies

These remember optional choices, such as language, region, display settings or other personalisation. Where they are not strictly necessary, we will request consent before using them.

Analytics and performance cookies

These help us understand how visitors use the site, which pages are visited, whether errors occur and how performance can be improved. Information may be aggregated or linked to a device or session. Where consent is required, these cookies are disabled until consent is given.

Advertising and social media cookies

These may measure campaigns, limit repetition, build audiences or help show advertising that is more relevant. Social media tools may also recognise users of their services. These are not strictly necessary and will be used only after valid consent where required.

4. Consent and your choices

When you first visit, a cookie control may allow you to accept, reject or customise non-essential categories. Refusing optional cookies should be as easy as accepting them. Your choice may be stored in a necessary cookie so that we can respect it.

You can change or withdraw consent at any time through the site's cookie settings where available. Withdrawal does not make earlier lawful use unlawful, but it stops future optional use covered by that consent. If you clear browser storage, use another browser or device, or browse privately, you may need to choose again.

5. Browser controls

Most browsers allow you to view, block or delete cookies. Browser controls vary, so consult your browser's help pages. Blocking all cookies may affect baskets, checkout, account access, security and saved preferences. Browser “do not track” signals are not applied consistently across the industry; where a legally recognised preference signal applies, we will handle it as required.

6. Current cookie details

The exact cookies in use can change when we update Shopify features, payment services, security controls or integrations. The on-site cookie control, where provided, is the most current source for cookie names, providers, purposes and durations. We will not describe an optional technology as necessary merely to avoid requesting consent.

7. Shopify and service providers

Our shop is hosted on Shopify. Shopify and approved providers may process device, session and transaction information to operate the storefront, basket, checkout, security, payments and related services. Some providers act as our processors and others may act as independent controllers for their own services. Their privacy information may apply in addition to ours.

8. International processing

Some providers may process information outside the United Kingdom. Where personal data is transferred internationally, the transfer must use an appropriate legal mechanism and safeguards as described in our Privacy Policy or the relevant provider's notice.

9. Retention

Session cookies usually expire when the browser session ends. Persistent cookies remain for a defined period or until deleted. We aim to keep durations proportionate to the stated purpose. Consent records may be retained as necessary to demonstrate and respect your choices.

10. Updates

We may update this policy when technology, providers, legal requirements or our practices change. Material changes will be presented appropriately. Continued browsing does not replace consent where fresh consent is legally required.

11. Contact

For questions about cookies, consent or personal information, email info@fenelamode.com. You may also have the right to complain to the UK Information Commissioner's Office about data-protection or electronic-communications concerns.